Booking Rules

Checking-in

• Check-in starts at 2pm. If you wish to arrive earlier, please let us know and we will inform you of the possibilities. In any case, you can park your car and store your luggage (for the day only).
• If you arrive after the Reception Desk closure (midnight), your room key will have to be collected at the main entrance B, with the security guard.

During your stay

• Acknowledge all information provided to you by the Hotel staff through display or direct communication. Important information can be transmitted to you, such as works on the premises, information regarding your invoice, etc.
• Report to the Hotel reception any incident you witness in the Hotel premises.

Checking-out

• Accepted mean of payment are: cash (Swiss Francs only), American Express, Visa, Mastercard, Maestro, Dinners Club,
• Check-out is until 12 noon for individuals, and 11am for groups, any check-out after this time will be charged a one night fee,
• Anticipated check-out is possible and free of charge as long as you inform us before 12 noon on the departure date,
• If your check-out day is on Friday, it is advised to pay the day before to avoid the peak time in the morning. In this case you may drop your key in the key box at the entrance of your building when you leave,
• Every individual person staying at the hostel has to settle the invoice as soon as it reaches CHF 500.-, reminder will be sent (except for groups and summer student with different rules),
• After check-out, you may store your luggage (for the day only) in the dedicated room next to the reception in B39. Feel free to ask for the key, and please return it.