The SCE department is committed to build a close relationship with the CERN community, and the CERN Service Management Forum (CSMF) is a concrete expression of this value.

This event is organised and presented by Isabel González (SCE-SMS) in partnership with Florentia Protopsalti from the IT department. After a successful run of three previous CSMF, they are preparing a fourth one.

The main purpose of this Forum is to focus on the ServiceNow integration with CERN-specific software, such as JIRA, InforEam, JOB, and data sources, as well as the Service Status Board. The event promises to be an excellent chance for participants to learn about the latest updates in Service Management at CERN, with informative presentations, a hands-on workshop, and a session on configuring service keywords for optimal results.

This fourth edition of the Forum will be held on Thursday 8th of June, from 10:30 to 12:00, via Zoom. The agenda is available in Indico.

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