Hotel Services

Reception Desk - 74481

Located in B39, the Reception Desk is open from 7:30am to 12am (midnight) during the week, and from 9am to 12am (midnight) during the weekend.
Outside this timeframe, room keys upon arrival can be obtained from the security guard on duty 24/7 at the entrance to CERN's Meyrin site (Swiss side) - Gate B.

Taxis can be ordered at the Front Desk to pick you up in front of the hostel.

Available Services

  • WIFI: all office buildings, as well as meeting / conference rooms, the restaurants, the library, and the hotel accross the CERN sites are fully equipped with Wi-Fi. You will need to register each new device on the network. Please consult the following article regarding How to connect your devices.
  • Laundry Room: available in the basement (-1) of every building, with several washing machines and dryers. You will have to get a cash card from the reception, and then enter the laundry room with your room key. Washing powder will be provided at the reception. An iron and iron table are also available in the laundry rooms.
  • Communal kitchens: located on the ground floor of building 38 and 39, you can enter them with your room key. Please make sure to read the code of conduct before going.
  • Luggage room: available during opening hours on the ground floor in B39. You can borrow the key at the front desk and return it immediately. Luggage can only be held on the day of arrival or the day of departure. The hotel cannot be held responsible for missing items. Any luggage found at the daily closure will be handled as suspect by security.
  • Infant Feeding Room: located in B39 on the 1st floor, please ask the key to the Front Desk team.
  • Car park: located between B39 and B41, it is reserved for hotel guest. Upon your arrival, your can ring at the gate and provide your name to get access. After that, you can open the gate with your room key.

Hostel Amenities

You will find welcome amenities in your room upon arrival. These are also available for purchase at the reception in building 39, for CHF 2.00 per item. Some amenities are also available at the kiosque in building 500.

Amenities to borrow (subject to availability):

Power converter (CHF 10.- deposit)
​​​​Hair Dryer (CHF 30.- deposit)
Electric Heater (CHF 30.- deposit)
Electric Fan (CHF 30.- deposit)

Please note that the borrowed equipment as well as any furniture must not leave the room. Borrowed equipment must be returned at check-out at the latest.

Water

The tap water is drinkable in Switzerland. You can also find water fountains in the kitchens of B38 and B39, and at the reception in B39. The Nespresso machine in B39 provides boiling water. 

Room temperature

The heating in the rooms is switched on and off according to the dates transmitted by CERN. If necessary, a blanket is available in the closet of your room and additional heaters are available at reception (subject to availability).
Rooms do not have air conditioning, but guests may borrow an electric fan at reception desk (subject to availability).

Room cleaning:

Sheets are changed every six days, and towels every three days. Please keep your room tidy to facilitate the housekeeper's work.

Do not disturb: to avoid being disturb, you should put the sign "Do not disturb" on the door handle. Staff will respect this sign. However, the room must be cleaned at least once every three days, you may therefore be contacted by the reception to schedule the service.